Q: How Long Will It Take to Repair My Vehicle?
A: We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected, such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Q: Why Can’t I Get an Estimate Over the Phone?
A: There are many factors that can greatly affect estimated repair costs. Parts, prices, and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Q: Do I Have the Right to Select the Shop That Will Repair My Vehicle?
A: Yes. In order to expedite your claim, select the repair shop and notify your insurance agent or company.
Q: Do You Provide a Warranty on My Repair?
A: Yes. We guarantee all repairs with a Lifetime Warranty.
Q: Where Do I Get My Claim Number?
A: Claim numbers are issued by your insurance company at the time you report your accident. Record your claim number and bring it with you when you come in to begin the repair process. We will handle the insurance negotiations for you. If you do not have your claim number, contact your insurance representative or we can contact them for you.
Q: What Forms of Payment Do You Accept?
A: The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, Discover, and American Express. Cash and checks are always welcome.
Q: What is a "Direct Repair" Shop or DRP?
A: A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.
Q: Do I Have to Pay a Deductible?
A: The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision and were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, call your agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Q: Who Do I Pay My Deductible To?
A: It will be your responsibility to pay once you pick up your vehicle if your deductible is not waived. If you aren't sure about your deductible, call your agent and they can tell you whether or not your insurance company has waived your deductible.
Q: What Are Betterment Charges?
A: Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Q: Will the Parts Be Ordered Before I Drop Off My Vehicle for Repairs?
A: We generally order your vehicle's parts at the time that we write the estimate. Your vehicle will be scheduled for a drop-off a couple of days later unless your vehicle is found unsafe to drive; then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
Q: If My Vehicle Frame Is Damaged Is It a Total Loss?
A: No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using Unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Q: Can You Match the Paint Color on My Vehicle?
A: Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Q: Can I Get Other Service Work Done While My Vehicle Is in The Shop?
A: Yes. Just let your advisor know what other work you would like done so that they can make the necessary arrangements.
Q: How Can I Get a Rental Car?
A: We can help you make the necessary arrangements if you need a rental car. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Q: How Will I Know When My Vehicle Repair Is Completed?
A: You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.